CORE FOUNDATIONS – APP PRIVACY POLICY

Last updated: November 19th, 2025

This Privacy Policy explains how Core Foundations Personal Training Pty Ltd ACN 602 140 036 of Level 1, 18 South Concourse, Beaumaris VIC 3193 (“Core Foundations”, “we”, “us”, “our”) collects, uses and protects personal information in connection with The Core Foundations Experience mobile and web application (the “App”).

By using the App, you agree to this Privacy Policy.

1. What This Policy Covers

This Policy applies only to information collected through the App and any in-app forms or communications.

It does not replace any broader privacy policy that may apply to our website or in-person services. Where there is any inconsistency, this App-specific policy applies to information collected via the App.

2. Information We Collect

Depending on how you use the App, we may collect:

Account and Contact Details

  • name
  • email address
  • basic profile information (e.g. preferred name, time zone).

Training and Usage Information

  • programs, modules or sessions you view or complete
  • responses to in-app forms or self-assessments (e.g. goals, experience level, general movement limitations)
  • your progress metrics and activity logs in the App.

Technical Information

  • device type and operating system
  • anonymised identifiers and usage data (e.g. pages viewed, time spent, error logs)
  • IP address and general location (country/region level).

We do not require you to submit sensitive medical history through the App. Any health information you optionally choose to provide (for example, “tight hips” or “previous knee surgery”) is treated as confidential and used only to support your training experience.

3. How We Use Your Information

We use the information collected via the App to:

  • create and manage your account
  • deliver educational content and training programs
  • personalise your experience (for example, recommended starting points or modules)
  • track your progress and engagement so you can see your own development
  • provide support, respond to questions and manage technical issues
  • improve the App’s design, content and features over time
  • maintain the security and integrity of the App
  • comply with legal obligations where required.

We may use anonymised or aggregated data (which does not identify you personally) for analytics, reporting and service improvement.

4. Legal Basis (Where Applicable)

Where privacy laws require a legal basis (for example, in some international jurisdictions), we rely on:

  • your consent (when you choose to create an account and use the App)
  • our legitimate interest in providing and improving a safe, effective education and training platform
  • our need to comply with applicable laws and regulations.

5. Cookies and Similar Technologies

The App and related services may use cookies or similar technologies to:

  • remember your login session
  • keep track of basic settings and preferences
  • understand how the App is being used so we can improve it.

You can adjust your device or browser settings to limit or block cookies, but certain features of the App may not work correctly if cookies are disabled.

6. When We Share Your Information

We do not sell your personal information.

We may share limited personal information with:

  • trusted service providers who help us operate the App (for example, hosting, email delivery, analytics or customer support tools), under contracts that require them to protect your information and use it only for our purposes
  • our professional advisers (such as legal or IT security advisers) where reasonably necessary
  • authorities or regulators where required by law, court order or to protect our rights, users or the public.

If our business structure changes (for example, merger or acquisition), your information may be transferred as part of that change, subject to similar privacy protections.

7. Data Storage and Security

We use reasonable technical and organisational measures to protect the personal information we hold against unauthorised access, loss, misuse or alteration. These measures may include encryption, access controls and secure hosting environments.

No system can be guaranteed 100% secure. You are responsible for:

  • keeping your password confidential
  • choosing a strong password
  • notifying us promptly if you suspect unauthorised access to your account.

8. International Transfers

Our service providers and servers may be located in countries other than your own. By using the App, you agree that your information may be transferred and stored outside your country of residence, subject to appropriate safeguards and this Policy.

9. How Long We Keep Your Information

We keep personal information for as long as needed to:

  • provide the App and related services
  • maintain legitimate business records
  • comply with legal, tax or accounting requirements.

When information is no longer required, we will take reasonable steps to delete it or de-identify it.

10. Your Rights and Choices

Depending on applicable laws, you may have rights to:

  • access the personal information we hold about you
  • request correction of inaccurate or incomplete information
  • request deletion of your information (subject to legal retention requirements)
  • object to or restrict certain types of processing
  • withdraw consent where processing is based on consent.

To exercise these rights, or to ask a question about privacy, please contact us using the details below. We may need to verify your identity before responding.

You can also:

  • update some details directly in your account (where available)
  • choose to stop using the App at any time.

11. Children

The App is intended for adults. Users must be 18 or older, or have appropriate parental/guardian consent. We do not knowingly collect personal information from children without such consent.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the App or legal requirements. The “Last updated” date at the top shows when it was most recently revised.

If material changes are made, we will take reasonable steps to make you aware, for example by a notice in the App. Your continued use of the App after any update means you accept the revised Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact:

Core Foundations Personal Training Pty Ltd
Email: [email protected]
Address: Level 1, 18 South Concourse, Beaumaris VIC 3193, Australia