Core Foundations Experience is an is an education-first online platform for adults 40+ to improve posture, reduce pain, and build functional strength (“Services”). Program delivery is by structured modules (video lessons, practice sessions), weekly live Q&A, on-demand coach messaging, and a members-only community. We do not provide physiotherapy or medical care/advice, nor do we diagnose or provide medical treatment – this is educational movement coaching and content only. To provide you with the best user experience and protect your interests, especially when engaging with our Services, we require all users of the Site and/or App to comply with the following Terms of Use and the Privacy Policy.
The following terms and conditions set out how Core Foundations Personal Training Pty Ltd ACN 602 140 036 of Level 1, 18 South Concourse, Beaumaris VIC 3193 (“Core Foundations”, “us”, “our” and “we”) operates and the way you must engage with us if you choose to engage with us. It applies to our website (https://www.corefoundationspt.com) and all related websites, applications, Services and tools (“Site and or App”).
By visiting or using the Site &/or App, you agree to be bound by these Terms of Use and our Privacy Policy, and any other terms and conditions, notices and disclaimers displayed elsewhere on the site relating to your use of the Site &/or App ("Terms of Use"). You must be over 18 years of age to use Core Foundations or have express parental/guardian consent, whereby your parent/guardian is also agreeing to abide by our policies and terms and indemnify us for your or their breach of any policies or terms.
We may change the Terms of Use at any time. If we do, an amended version of the Terms of Use will be posted on the Site &/or App. You are responsible for ensuring that you regularly review the Terms of Use and your continued use of the Site &/or App after any changes are made to the Terms of Use will be deemed to constitute your acceptance of those changes. If you object to any changes to the Terms of Use, or otherwise become dissatisfied with your membership of or engagement with our Services, the Site &/or App, your only remedy is to immediately discontinue your use of our Services, the Site and/or App and/or terminate your engagement with our Services in accordance with the Terms of Use.
When you enroll, you will see information about the program overview, who it suits and may not be suitable for, and our money back guarantee. You will have the opportunity to complete an intake form with your name, email, age range, goals, main limitations/pain and readiness. You’ll then pay the fee using our third-party integration via Stripe (we do not store your payment details – this is all done via Stripe and in accordance with their terms and you hold us harmless for any issues between you and Stripe). You’ll agree to these Terms of Service, the Privacy Policy and the Guarantee & Refund Terms.
You’ll then have access to the CFX Portal and will receive our welcome email/SMS with a login link. You’re required to follow the Onboarding checklist – watch “Start Here”, complete a brief posture / mobility self-assessment and then you can join the next live Q&A, join our community, and set 2 × weekly study / practice blocks. Access will be granted to all content upfront as if you were going on a choose your adventure. Further modules may come later with more high-end exclusive content for frequent users.
As a member, you can stream lessons, message coaches, attend live Q&A (or watch replays), and post in our community. You can track your progress – note that module completion % is used for engagement-based guarantee checks.
You must comply with our Fair Use and Behaviour Policy which includes:
We will charge you fees in the App based on the plan or monthly subscription you have selected, less any discounts offered to you from time to time. We reserve the right to change these fees from time to time without notification to you and you are solely responsible for reviewing the Pricing on the Website as your ongoing use of the services is deemed acceptance of the pricing that applies at that point in time.
To the extent permitted by the Australian Consumer Laws and any other relevant law, we do not warrant that the products or services will be fit for purpose or of a particular merchantable quality. We do not facilitate refunds for change of mind, for your failure to get the proper approval within the business in which you are working, to engage with our services or for any other reason excluding those required by law.
Additional terms and conditions relating to any future features and services (including pricing for any future chargeable services) will be made available on the Site &/or App. Any such additional terms and conditions form part of the Terms of Use and your ongoing use of the Site &/or App will be deemed acceptance of the most recent version of the Terms of Use including any modification or additions thereto.
Should we choose in the future to implement a chargeable service or feature, we reserve the right to change the pricing for any chargeable service or feature on the Site &/or App at any time. If you are unhappy with a change of pricing, you are entitled to discontinue your use of the Site &/or App and terminate your engagement in accordance with the Terms of Use.
In the event of unusual activity, we reserve the right to temporarily or permanently suspend your account and contact you, or any other relevant third party to report such unusual activity. You agree to work with us to determine the cause for the unusual activity and assist us if necessary and requested to report on and resolve the issue.
While we use reasonable endeavours to ensure that the Site &/or App are available 24 hours a day, we do not make any representations or warranties that your access will be uninterrupted or error free. Access to the Site &/or App may be suspended temporarily without notice in the case of system failure, maintenance or repair or any reason beyond our control.
We reserve the right to change or discontinue any service or feature of the Site &/or App in whole or in part any time.
If the products are faulty or not performing to the standard described on the website, you agree to contact us so that we may investigate and hopefully fix the situation.
Where you believe there is an issue in the services you have purchased or they are significantly different to what you were anticipating from our marketing and/or information provided on our Site &/or App, please contact us to discuss the situation so that we can reach a suitable outcome in compliance with the Australian Consumer Laws.
By setting up a profile and engaging in our Services, you become a User of the Site &/or App, which we will refer to in these terms as your membership while you remain a User. You cannot engage with our Services without becoming a User, setting up your basic profile and providing the relevant data.
As a User, you will also have the ability to access features and Services available on the Site &/or App (such as all or any of the Services provided by Core Foundations via the Application including mobile application, emails we send you and the information services, content and transaction capabilities on the Application (including the ability to make a purchase) or any chargeable service or feature that becomes available from time to time).
You will remain responsible for the security of your own account and any other additional account you or another member of your business creates and hold Core Foundations harmless for any compromise to your account which may compromise the Core Foundations system.
When registering as a User of the Site &/or App, you must provide us with accurate, complete and up-to-date information as requested. It is your responsibility to inform us of any changes to that information. You may do this at any time by accessing your Account page on the relevant Site &/or App.
All personal information you provide to us will be treated in accordance with our Privacy Policy.
You are responsible for maintaining the confidentiality and security of your login and password and wholly responsible for all activities that occur under your login and password. You agree to immediately notify us of any unauthorized use of your login or password. You must ensure that you exit from your account at the end of each session.
Subject only to the Australian Consumer Law, for Fixed-term passes, you may cancel at any time however we do not offer any refunds, and even if you cancel, you will have access until the end of your current term. For annual auto-renewals, you must cancel at least 30 days prior to the renewal date. Any payment plans require full payment regardless of whether you use the Services.
Again, subject only to the Australian Consumer Law, our Money back guarantee requires you to have completed at least 70% of the course content within 90 days of purchase, having attended all live Q&A session in that period or watched the full replays (which our system must register i.e. you cannot watch another person’s replay and claim you have watched it – there must be a record on your account); and you must have raised concern with the coaching team and allowed a reasonable period of time to help resolve the issues.
We reserve the right to charge dishonour fees and administration costs incurred where your payment cannot be processed, and to cause for Stripe to retry charging you again. In the event Stripe is unable to charge you after a period of 7 days from the due date of the fees owing, your Core Foundations account will automatically be locked and will not be unlocked unless and until any outstanding amounts are paid in full including any associated fees because of the non-payment.
Members may pause access up to 2 times per rolling 12 months, each up to 30 days provided you pay the then current Freeze fee which is $25 at the writing of these terms but which may increase. You must ask us at the point you need to freeze your membership to find out the correct fee at that time. Freezing will cause your term to extend by the paused duration, but payment plan obligations will continue unless otherwise specified. Freezing is not available during an active money-back guarantee assessment window.
In the event we choose to sell products to you in the future, we will include terms at that point in time however, in the event no other terms are provided at point of sale, we will comply in all regards with the Australian Consumer law but otherwise do not warrant fitness for purpose of those products for your exact need and recommend you call us if you have questions about whether they are suitable. You are liable for risk in the products from the time they leave our warehouse and should insure the products if you have concerns about delivery. You must pay for all products in full before they will be delivered and must return any faulty products within 7 days of delivery. We do not offer refunds for change of mind or situation so please choose carefully.
In the event we chose to use another third-party payment facility service provider, we may provide such other provider for you to pay for any Services from us, and you agree to operate in accordance with the terms of that payment gateway or facility, just as you are required to do so for Stripe.
We will not store any of your financial data such as passwords or credit card numbers on our website or in our systems – if you provide such details to Stripe or any other the third party payment facility service provider, they will be wholly responsible for appropriate storage of your data and you hold us harmless for any loss or damage you may suffer as a direct result of your use of that gateway or facility.
We will use best endeavours to provide a third-party payment facility that is reasonably priced, secure and easy to use however we cannot warrant their services, and we reserve the right to change the third-party payment facility service provider at any time with no notice to you.
If you have an issue with Stripe or any future third-party payment facility, please contact us and we may assist where possible to have it resolved.
You agree not to use the Site &/or App or any of our social media applications, or in any forum where we are active (or contact any other member of our Site &/or App) to:
You also agree not to:
Unauthorized framing / linking to the Site &/or App is prohibited.
We have no obligation to monitor any User’s engagement with our Site &/or App, however, we reserve the right at all times to monitor, retain and disclose any information as necessary to satisfy any applicable law, legal requirement, police investigation or governmental request and ensure any User is acting in strict accordance with these Terms of Use and the Privacy Policy.
We (or one of our subsidiaries/associates) own and retain all proprietary rights in and relating to the Site &/or App other than for any intellectual property created by a third party engaged by us, and that party will retain their own intellectual property unless otherwise in our contract with them. Proprietary rights in and relating to the Site &/or App must not be used in any way without our (or that third party’s) prior written consent. We provide you with a limited personal, non-transferable, non-exclusive license to access the materials for your own use during the access term. You are not entitled to use the intellectual property for commercial use or redistribution. You are prohibited from sharing of logins, public posting or re-selling.
You warrant that any content that you post or transmit on the Site &/or App or otherwise transmit to any other member of our Site &/or App by any means whether on social media applications or any forum online or in person, will not infringe the intellectual property rights of any third party.
Subject to our obligations under Privacy Policy you grant us the right to use, reproduce, publish, store, modify or transmit, in any form or by any means, in whole or part, your content posted on our social media applications or any forum online or in person when speaking about our Services or Core Foundations in any capacity whether directly or indirectly, and for any purpose. You warrant that you have the right to grant us such rights.
No person may use, reproduce, publish, store, modify or transmit, in any form or by any means, in whole or part, any content posted or transmitted on our Site &/or App, or otherwise transmitted to any member of our Site &/or App, other than their own content, without our express written permission.
If you believe that any content has been posted or transmitted on the Site &/or App or otherwise transmitted to any member of our Site &/or App by any other means, in violation of your rights, please send us an email via the Contact Us page.
CORE FOUNDATIONS courses, programs, and materials are independently created and owned by CORE FOUNDATIONS. While our coaches hold certifications in a wide range of recognised training methodologies, our services and online content are uniquely developed under The CORE FOUNDATIONS EXPERIENCE.
CORE FOUNDATIONS’ programs are not affiliated with, endorsed by, or authorised by any third-party organisation.
All course content, branding, and intellectual property displayed on this platform remain the sole property of CORE FOUNDATIONS. Any resemblance to other methodologies is limited to general principles of biomechanics and functional training, which are widely practised across the health and fitness industry.
From time to time, we may promote, advertise, or sponsor functions, events, offers, products, services, competitions or other activities that may be conducted offline and may be conducted by third parties (“External Activities”).
External Activities may be subject to separate terms and conditions. You acknowledge that you participate in any External Activities entirely at your own risk.
In relation to External Activities conducted by any third party (even if such third party has been contracted by us or we are associated with such activity), we do not accept any liability for any loss, damage, cost or expense that you suffer or incur as a result of or in connection with your participation in such External Activities.
In relation to External Activities conducted by us, to the maximum extent permitted by law, we exclude all implied representations and warranties which, but for the Terms of Use, might apply in relation to your participation in relation to such External Activities. To the extent that our liability cannot be excluded by law, our maximum liability to you will be limited to the amount paid by you (if any) for your participation in the event.
From time to time, the Site &/or App may feature or display hyperlinks and pointers to websites operated by third parties. Such websites do not form part of the Site &/or App and are not under our control. We do not accept any responsibility for the contents of any such hyperlink or linked website. If you link to any third-party websites you leave the Site &/or App entirely at your own risk.
From time to time, the Site &/or App may also feature or display third party advertising. By featuring or displaying such advertising, we do not in any way represent that we recommend or endorse the relevant advertiser, its products or services.
Given our Services integrate with several other third-party providers, when you accept our Terms of Use, you are also agreeing to accept the Term of Use and Privacy Policy for each of the integration partners including but not limited to:
Other Software Programs we use in operating our business which may interact with your Personal Information include the following (which we may change at any time without consulting you):
Data map to be attached with purposes/retention/regions and DPA links
You acknowledge that you use the Site &/or App at your own risk.
You acknowledge that we are not responsible for, and accept no liability in relation to, your use of and conduct in connection with the Site &/or App, or any other members' or third-party suppliers’ use of or conduct in connection with the Site &/or App, in any circumstance.
You agree to indemnify us for any loss, damage, cost or expense that we may suffer or incur because of or in connection with your use of or conduct in connection with the Site &/or App, including any breach by you of the Terms of Use.
To the maximum extent permitted by law, we exclude all implied representations and warranties which, but for the Terms of Use, might apply in relation to your use of the Site &/or App. We do not make any representations or warranties that the Site &/or App will be uninterrupted or error free. Nor do we make any representation or warranty about the likelihood of any outcomes of your use of the Site &/or App.
To the extent that our liability cannot be excluded by law, our maximum liability to you will be limited to the total amount paid by you (if any) for any chargeable service or feature on the Site &/or App purchased by you during the term of your membership.
In no circumstances will we be liable for any indirect, punitive or consequential loss or damages; loss of income, profits, goodwill, data, contracts, use of money; or loss or damages arising from or in any way connected to business interruption of any type, whether in tort, contract or otherwise.
You may terminate your membership of the Site &/or App for any reason only by providing written notice to us. You can provide notice of termination by:
We reserve the right to, without limitation, do any or all of the following in relation to your membership:
No partnership, joint venture, employment, or agency relationship exists between you and us because of the Terms of Use or your use of the Site &/or App.
The Terms of Use represent the entire agreement between you and us regarding your use of the Site &/or App. No other discussion, agreement, understanding or representation will be relevant unless it is specifically addressed in these Terms of Use, the Privacy Policy or any update to either in the future.
If any provision of the Terms of Use is held to be invalid, that provision may be severed such that the remainder of the Terms of Use shall continue in full force and effect.
You agree that the Terms of Use will be governed by the laws of Victoria.